FAQ

We accept all major credit and debit cards, including Visa, Mastercard and AMEX. Additionally, we accept payment via Google Pay, Apple Pay, PayPal, UnionPay and Shop Pay.

You can select your preferred payment method at checkout.

We aim to fulfill our orders within the same or next day, so your order may have already been packed and shipped to you. As such, we recommend checking your order carefully on the checkout page before placing it. Regardless, you can reach out to us here and we’ll do our best to assist you.

Unfortunately, once an order has been placed, it cannot be canceled due to costs upon transaction completion. However, we do understand that situations may arise where changes are necessary. In such cases, we’re happy to provide a refund in the form of credits for future purchases.

Unfortunately, all orders that are shipped cannot be cancelled.

You can find the status of your order in your account page. Once the status is changed to “Completed”, it means the order is ready for shipment. An email will be sent with your tracking number once it’s shipped out. If you did not receive a shipment tracking email, feel free to contact us here and we’ll respond within 1 working day.

We’re sorry to hear that the item you want isn’t available! Please contact us here to make a request.

(Singapore only) Free shipping - No shipping is charged if an order is above a specified amount (you can find this promo in the announcement bar at the top of the page or when checking out)

(Singapore only) Flat Rate - SGD 5

(Singapore only) Express Shipping - SGD 25

Shipping outside of Singapore - Calculated at the checkout page

We ship worldwide! Shipping rates depend on the items in your order and are automatically calculated at checkout.

Certain addresses within Singapore are listed as restricted and we do not offer deliveries to such locations.

You may find the full list of restricted zones in Singapore here.

Typically, once an order is placed, it will be picked up within the next 1-2 working days. Following that, delivery usually takes an additional 1 to 3 working days. However, please note that during peak periods or holidays, deliveries may take longer than usual.

Once your order has been fulfilled and shipped, you will receive an email indicating your tracking link.

For local shipping, deliveries are usually made between 10AM to 6PM. If you would like to choose a time for it to be sent, there is an express shipping option available. Kindly reach out to us here with your request.

Yes, we have a showroom where you can collect your items from. For collection, please drop us a DM here so that we can prepare your item ahead of time and make an arragement. Pickups can only be done between 11AM - 5PM, Mondays to Fridays excluding public holidays.

We are sorry to hear that you would like to return your item. Please note that we only accept returns under the following conditions:

- The item is defective or,

- The item arrived broken and

- A return request is sent to us within 3 days of receiving the order

To initiate a return, please take photos of the defective product in question, and if the product in question requires a demonstration of its defectiveness, please take a video and send it to customercare@stackedstore.com with the subject line “RETURN REQUEST: ORDER #ST-[Order No.].

Please note that we only do returns, refunds and exchanges for items that arrive defective or broken.

Our team will then assess the defectiveness of the product and follow up with any questions if necessary. If the request is successful, please pack the item in the original packaging and seal it for our pick-up. A date would be arranged for the pick-up. Do note that the courier could come anytime between 10AM to 7PM for the pick-up.

Once the item is received, we will then proceed to ship a replacement product to you.

Once 3 days have passed from the date of receipt, all sales are considered final. We are unable to accept returns for any reason after this period.

There are two types of refunds we can provide:

• Store credits
• Cash refunds

Please note that we do not provide cash refunds unless an exchange for the item you originally ordered is not available. Regardless, refunds are processed within 3 working days. If we initiate a cash refund, it may take up to 5-10 working days for your credit card company to reflect the refund.

In instances where returns fall under special circumstances, a S$10 processing fee will be charged.

All promo codes can be applied on the checkout page.

We may run marketing campaigns from time to time that includes promotions. Be sure to sign up to our newsletter to receive them before the sale period ends!